Return & Refund Policy
Return Timeframe:
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
Return Eligibility & Conditions:
To be eligible for a return, items must meet all of the following conditions:
- Item is unused, unworn, and unwashed
- Item is in original condition
- All original tags are attached
- Item is returned in its original packaging
- Proof of purchase (order confirmation or receipt) is provided
Items that do not meet these conditions will not be accepted.
Restocking Fee:
There is no restocking fee for returns.
How to Start a Return:
To request a return, please contact us at support@vipdirfact.com within 30 days of delivery.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
Return Shipping Costs
- Damaged, defective, or incorrect items: We will provide a prepaid return shipping label
- All other returns: Customers are responsible for return shipping costs
Shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items:
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Exchanges:
We do not offer direct exchanges. The fastest way to receive a different item is to return your original purchase and place a new order once your return is approved.
European Union – 14-Day Cooling-Off Period:
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must still meet all return conditions listed above (unused, unworn, original packaging, tags attached, and proof of purchase).
Refunds:
Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds are issued to the original payment method
- Refunds are processed within 10 business days
- Your bank or credit card provider may take additional time to post the refund
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@vipdirfact.com.
Vipdirfact
Service Hours:
Monday - Friday
9:00 AM - 6:00 PM PST
Customer Support Contact
Email: support@vipdirfact.com
Phone: +1 631-326-6123
Business Address
4929 N GALLOWVAY AVE APT 611
MESQUITE, TX 75150
United States